Privacy Policy – Your Data, Protected
Welcome to USV HealthCare
At USV Health, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our Doctor Services. By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
- Personal Information: We collect personal information you provide directly, such as your name, contact details, medical history, and insurance information, when you schedule an appointment or use our services.
- Medical Information: We collect information related to your health and treatment, including diagnostic results, consultation notes, and treatment plans.
- Technical Information: We collect data related to your use of our website and telemedicine platform, such as IP addresses, browser type, and device information.
2. How We Use Your Information
- To Provide Services: We use your information to deliver and manage the medical services you request, including consultations, diagnostics, and treatment plans.
- To Communicate: We may use your contact information to provide appointment reminders, follow-up instructions, and updates about our services.
- To Improve Services: We analyze usage patterns and feedback to enhance our services and ensure a better experience for our patients.
- To Comply with Legal Obligations: We may use your information to meet legal and regulatory requirements, including reporting and compliance with healthcare regulations.
3. How We Protect Your Information
- Security Measures: We implement appropriate technical and organizational measures to protect your personal and medical information from unauthorized access, disclosure, alteration, or destruction.
- Data Encryption: We use encryption technologies to safeguard sensitive data transmitted over our systems, such as during telemedicine consultations.
- Access Controls: Access to your information is restricted to authorized personnel who need it to perform their duties.
4. Sharing Your Information
- With Your Consent: We may share your information with third parties, including healthcare providers and insurance companies, if you have provided explicit consent or if it is necessary to fulfill your treatment or administrative needs.
- For Legal Reasons: We may disclose your information if required by law, such as in response to a subpoena or other legal processes, or to protect our rights and safety.
- With Service Providers: We may share information with third-party service providers who assist us in operating our website, conducting business, or providing services, provided they agree to keep your information confidential.
5. Your Rights
- Access and Correction: You have the right to access and correct your personal and medical information. If you need to update your information, please contact us.
- Data Deletion: You may request the deletion of your personal information, subject to certain legal and operational limitations. We will respond to such requests in accordance with applicable laws.
- Opt-Out: You may opt out of receiving promotional communications from us by following the instructions provided in those communications.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the effective date will be revised. Your continued use of our services after changes are made constitutes your acceptance of the revised policy.
Personal info
When you register for TeleMedLab, we ask for information such as your Name, Email address, Cell phone number, Billing address, and/or credit card information.
Telemedlab uses collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.
Or for the following specific purposes mentioned below:
Name: Name to establish the identity of users and maintain their accounts.
Email: Email ID to send you transaction and order-related notifications to help you with resetting passwords and/or login purposes.
Address: Address to facilitate home delivery of goods and for billing purposes.
Phone numbers: Phone numbers for login purposes and to show them on the profile or to contact you.
Photos and Videos
We collect Prescription images in some cases as mandated by the law. We do not collect video files.
Files and docs
PDFs: We allow uploading of prescriptions in PDF format. We do not collect any other files.
Data Retention
We retain your personal information only for as long as necessary to provide our services, maintain your account, process orders and transactions, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements.
When you request deletion of your account, we will delete or anonymize your personal information and associated account data, except for information that we are required or permitted to retain under applicable laws, regulations, fraud prevention, security, or legitimate business requirements.
Prescription images, uploaded documents, order information, and other account-related information will be deleted or anonymized as part of the account deletion process, subject to any legally required retention period.
Account and Data Deletion
You may request deletion of your CarenSave account and associated personal data at any time.
To request deletion of your account and data, please contact us at:
Email: usvhealth@gmail.com
Please include your registered mobile number or email address and mention "Account Deletion Request" in the subject line.
Upon receiving a valid deletion request, we will verify the request and delete or anonymize the personal information associated with your account, including account information, profile information, uploaded prescriptions/documents, and other associated data, subject to information that we are legally required to retain.
If any information must be retained for legal, regulatory, security, fraud-prevention, or dispute-resolution purposes, we will retain only the information necessary for that purpose and delete it when the applicable retention requirement expires.
